This blog post is just an initial draft of me brainstorming about a model to evaluate Quality of Service based on input received from the community over Social Media.

Key Points to consider:

• The model has to be feasible for implementation and wide adoption as much as possible:

This means that Semantic Queries are out of the question at the moment. No point in coming up with a complex model, that while it will provide high value, can only be implemented by a few health care establishments. Feasibility encompasses the availability of financial, technological, regulatory, and human resource mix to successfully implement the solution.

• The model should address the structure by which data is captured: Read the rest of this entry

In my last blog post, I outlined a Business Process Mapping model that allows organizations to gather vital information about their day-to-day operations. The model was a variation of Six Sigma’s SIPOC tool, with 8 detailed points to be recorded about each step in every process:

1. Data Elements Recorded/Processed/Viewed
   
2. Data Validation Rules
3. Step Duration (Min, AVG, Max)
4. Step Cost (Min, AVG, Max)
5. Step Controls
6. Step KPIs
7. System/Platform Used
8. Policy & Procedure

Today, I will present one approach that addresses how to convert that information into knowledge that will help you monitor the organization’s performance & quality of service. Lastly, I will briefly discuss how to prioritize what processes you should work on improving first, since various factors may limit you from addressing all problems at once. I will use a hospital’s Operating Room in this hypothetical analytical scenario. Read the rest of this entry