Business Process Mapping, A Detailed Model
So today I decided to blog about a topic that is a little outside my comfort zone, Health Informatics, and well… at the center of my “Nirvana”; I’m talking of course about Business Process Mapping (BPM), which I consider to be a cornerstone for running any successful organization.
Recently I started my practicum at a Health Records department in a local hospital in Toronto, as a mandatory part of my post-grad studies, and I made sure to commit more hours than those required for my practicum, for the soul purpose of performing a thorough quality study of the department’s processes. Being a fan of Six Sigma, I worked on developing my own variation of one of its tools (SIPOC) to document and evaluate business processes.
Let us start with the template flowchart I developed:
