In my last blog post, I outlined a Business Process Mapping model that allows organizations to gather vital information about their day-to-day operations. The model was a variation of Six Sigma’s SIPOC tool, with 8 detailed points to be recorded about each step in every process:

  1. Data Elements Recorded/Processed/Viewed
  2. Data Validation Rules
  3. Step Duration (Min, AVG, Max)
  4. Step Cost (Min, AVG, Max)
  5. Step Controls
  6. Step KPIs
  7. System/Platform Used
  8. Policy & Procedure

Today, I will present one approach that addresses how to convert that information into knowledge that will help you monitor the organization’s performance & quality of service. Lastly, I will briefly discuss how to prioritize what processes you should work on improving first, since various factors may limit you from addressing all problems at once. I will use a hospital’s Operating Room in this hypothetical analytical scenario. Read the rest of this entry