Measuring Quality of Service Based on Social Media Engagement in Healthcare
Wednesday, July 6th, 2011 at 10:00 pm
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This blog post is just an initial draft of me brainstorming about a model to evaluate Quality of Service based on input received from the community over Social Media.
Key Points to consider:
- The model has to be feasible for implementation and wide adoption as much as possible:
This means that Semantic Queries are out of the question at the moment. No point in coming up with a complex model, that while it will provide high value, can only be implemented by a few health care establishments. Feasibility encompasses the availability of financial, technological, regulatory, and human resource mix to successfully implement the solution.
- The model should address the structure by which data is captured: Read the rest of this entry
